Refund & Returns Policy
All sales are final. We cannot guarantee that a product’s color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order. In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 72 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise. Merchandise reported after 72 hours of receipt will not be eligible for replacement. Shipping fees are non-refundable. Damaged or missing merchandise can be reported to info[at]grubexotic.com or 844-420-GRUB (844-420-4782).
Customers may cancel an order at any point prior to shipment, but once the order ships, cancelation is no longer an option. If an order has already been processed for shipment, and a customer request to cancel the order, the order might be eligible for associated restocking fees.
Most items are in stock and ready to ship. Orders are typically fulfilled within 24 to 48 hours. We are not currently fulfilling orders on Saturday or Sunday. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to cancel your order. In some cases we may find it necessary to contact the purchaser to verify account details or other information associated with the purchase. You will be notified via email with tracking information when your order ships out. All shipment dates are approximate. We are not responsible for early shipping or any shipping delays.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. Check with your country’s customs office to determine what these additional costs will be prior to buying.